FAQ’s

FAQ’s 2017-11-20T15:49:51+00:00

If you have a query and cannot find the answer below please call us on +44 (0) 1253 838 322.

Your area can be worked out on squared graph paper to form an accurate plan. All products from Easylawn are available in 2mtr (6ft6″) & 4m (13ft) widths.

We provide free samples directly to you in the post, just fill out the contact form with your request. There is a link to request a free sample on each product page.

All products from Easylawn will drain 100% provided that the area beneath has good drainage.

All our products are fully UV stabilised and carry a minimum guarantee of 5 years against fading.

Artificial Grass is easily maintained, always keep the lawn clear of debris such as leaves, twigs and seeds by regular brushing, this also helps to keep the pile looking great.

Any spills, dog mess etc. are easily cleaned off using warm water and mild household detergent.

Yes, artificial lawns provide a super surface for dogs and cats to play on. Our products are durable and any mess can easily be cleaned up either by garden hose, rain water or warm water and mild household detergent.

Provided weed kill has been applied to the sub strate prior to fitting, weeds will not grow through your artificial grass. In addition geotextile membranes can be laid under the grass to stop this.

Most Easylawn products do not need a sand dressing however there are some that do. The dry kiln sand helps to hold the artificial grass down but also helps to keep the fibres in a more upright position thus enhancing the appearance of your lawn.

Yes we welcome trade enquiries and look to promote this area of our business. Easylawn are always looking for quality installers as well as retail outlets such as builders merchants and garden centres.

Yes, we provide a full installation service currently in the North West, however if you are further afield please contact us as we are working towards the rest of the UK.

Yes, very much so, we feel that by using our simple installation guide you will be able to install this product yourself.

Yes, our products are safe for children to play on as if it were your normal garden area. However we must point out that in commercial areas that cater for children, such as play centres, play warehouses etc. correct shockpad / underlay products must be installed to accommodate the correct fall heights. Please contact us should you require any further information regarding this.

It’s simple, just contact us explaining what your business is and what you want to do. For example many large retail outlets already sell our products.

We aim to deliver products from stock between 3 – 5 working days.

You can order securely online or by phone. We accept all major credit cards and payment is made through a secure e-payments site. You can order online 24 hours a day 7 days a week.

We use the latest encryption methods and provide physical security for our data servers to gather your personal information such as your address and phone numbers. Your credit card details are only entered on our payment partners highly secure server. The SSL Protocol used by Easylawn is secure and confidential.

If you feel you do not want to input your card details online you can still order by requesting one of our sales advisors to call you for your payment details.

You can call our sales team direct on local rate +44 (0) 1253 838 322 with your order during the hours of Monday – Friday 9.00am – 5.30pm.

If you are not entirely satisfied with your purchase from Easylawn.org and you would like to return an item then; Under the Consumer Protection (Distance Selling) Regulations Act 2000, you have up to 7 working days from the date of delivery of your product to cancel your purchase and return it to us.

Goods must be returned in the original packaging & in perfect condition, you will need to pay for the carriage of the returned goods.

In the unlikely event of your product being faulty; we will require a photograph of the faulty item, then dependent on the fault, we may request that the product is independently inspected at your home OR returned to us in it’s original packaging & in good condition. Please note that any artificial grass that have been cut into will not be refunded. Goods MUST be closely checked before close cutting & fitting.

Please note that a full refund or replacement product will be given for any faulty goods, but Easylawn.org will not accept any additional charges.

We will add your address to our mailing list when you place an order with us. We collect personal data primarily to provide you with improved customer service. We do not give out email address details to any third parties.

You can contact one of our customer service team on local rate +44 (0) 1253 838 322 or you can e-mail us on info@easylawn.org.